5/19/2023 0 Comments Road runner freight![]() When the driver arrived, only one of the two was delivered. I filed a claim but was denied, appeal denied also. I think the driver knew it was broke & wanted to return it back to ****** to cover up his breakage. The driver didn't give me an hour heads up on delivery, just showed up & left for I was gone. They called me out & bring your phone, "the table is shattered". Quality movers came 5/11/22 to assemble it it in the kitchen. The driver said "sign it & if there's breakage file a complaint" I never moved it or touched it. The wood crate weighs 590 lbs & is upright. *** picked up my onyx table top in ******* & transported it to *******, **. But as of now, I've still been waiting 4 days and have no guaranteed, or even estimated! pick up time. A support person named ***** was at least courteous, concerned and tried to help. ![]() Went through 4 support calls, was hung up on while on hold twice. Just learned they partnered with **************** in ** who has been the main cause of these delays. Call for support met long hold times, no valuable information, no escalation an no apologies.I would strongly urge anyone needing freight services to steer very clear of this horribly run organization. Now I'm getting charged by the storage facility and have also wasted 2 days of salary on the pickup facilitators needed. then mid day that day, they said before 5pm.Then around 3 pm they said they were not coming and couldn't give another time. They then rescheduled for Monday Aug 1 between 9am-1pm. They said to expect between 1-6pm.Instead, they arrived at 9AM, Did NOT call the load facilitator, an simply left. Also, a person who needed to be there to facilitate the loading had to come from hours away. Explained how important an accurate pickup window was because it is in a secure facility with passcodes and certain hours etc. Scheduled a pickup of 5 pallets from them days in advance for Friday July 29th. All I wanted was the damaged doors to be returned to the sender so we could get new, non damaged doors. I just received a response from the claims department saying they are denying my claim, but they did not outreach to me to discuss the situation or look at photos or videos of exactly what happened. I let them know I had pictures and a video showing what the driver did and still non response. I sent pictures to RRF, to management, and filed a formal complaint. Roadrunner Freight refused to come back and pick up the damaged doors which could not be used at all. I do not know if the doors were damaged in the dop by the deliver driver or if they were damaged prior to them getting to RRF, but I called both the door company and RRF immediately to remedy this solution. The driver drove in our crops to drop the crate of several interior and an exterior door. ![]() In doing so he took our the cable line that ******* had to come and repair. The second deliver was dropped in the middle of our farm field, NOT on a road or driveway. The first delivery was made with no issues. When RRF calls to schedule delivery I made it very clear I was to be notified of the delivery and nothing was to be delivered otherwise. I have had two deliveries in total from them. I placed a large door order from a business in ***** that uses Roadrunner Freight as the delivery service.
0 Comments
Leave a Reply. |